Terms and conditions

–   When working with animals you never know what to expect, we spend time with the animals every day, and they are generally very friendly and loved been fussed over, cuddled and groomed, but like people, animals can have off days, can be unpredictable and act ‘out of character’, guests participate with this understanding and at their own risk, because of this we have to point out that guest experiences may vary, and Dumble Farm is not liable for any accidents due to unpredictable animal behaviour.
–   Under 18’s must be accompanied by a paying adult, all our hands on experiences are for over 16’s only.
–   Once a booking is made it is non refundable after 24 hours, after this refunds can only be offered if we can re-sell the tickets, then customers will be offers a voucher code to re-book or a refund, but refunds will be minus transaction and admin fees.
–  We groom the cows in a covered area, plus the safari trailer has a roof, so the experiences are not affected by bad weather, we won’t cancel unless the conditions are extreme.
–  All activities are supervised by experienced farmers, customers are not permitted to approach the animals unaccompanied.
–   Experiences include a safety briefing at the start, anyone not adhering to the information provided in this briefing will be asked to leave without compensation.
–   We groom the Highlands in pairs (two people to one animal). Please remember if you are a single person you will be sharing a cow with another person.
–  Customers must dress appropriately. Please bring a change of sturdy shoes or ideally wellingtons. Sandals are not suitable and we will not allow people wearing inappropriate footwear to be close to the cows. Loose fitting clothing and bags that may catch on a cows horn are not appropriate.. We still run activities in rain so please bring waterproofs if necessary.
–  The experiences take place on a farm and there will be mud. Please bear this in mind as shoes can get dirty and we will not be held responsible for this or compensating for damages to clothing. When cuddling or grooming there may be cow pats, although we make every effort to clean this up, please wear over trousers or clothing you don’t mind getting dirty, just in case!
–   Dumble Farm is open all year round, but the experiences on offer may vary depending on the time of year.
–  We will request an email address mobile phone number from you on booking and will leave messages on both of these if there is a cancellation due to weather or other circumstances, please check as we will not be held responsible for missed messages on your part.
–  A risk assessment has been undertaken for each activity and is available upon request.
–  During the experiences we sometimes take photos and videos that will be published to our social media profiles and website, please let us know if you do not want your photo/video taken.
–  The cow cuddling experience option requires a moderate level of physical capability for you to be able to participate fully. We must be made aware of any medical condition or physical impairment which may affect your ability to participate. This includes visual or hearing impairments and pregnancy. If you are unsure of your ability to participate fully, please discuss this with us, at the time of booking.
–  Parking – management accepts no responsibility for vehicles or their contents, which are left in our car park entirely at the owner’s risk.
–  No dogs are allowed anywhere on the premises, and dogs should not be left in vehicles in the parking area unattended.
–  Any behaviour such as drunkenness, violent or abusive conduct, which may constitute an annoyance to other guests or staff is prohibited.
–  Anyone displaying lewd, offensive or threatening behaviour (either to guests or staff) will be removed from site without a refund.
–  Please be mindful that you will be working with animals. They do not tolerate loud
 behaviour. If customers are behaving in an overly boisterous manner, we will have to bring the experience to an early end for the safety of the visitors and animals.
–  The animals can sometimes react to strong scents, it is recommended to not wear perfumes.
–  Data protection: at Dumble Farm we take your privacy seriously. We will only use your personal information and contact details in order to complete the booking process and to keep you informed of any updates and offers relating to the farm. Your personal details will not be used for any other purpose or passed on to a third party. Payments can be made via our secure online payment processor Paypal. On site payments can be made by card or cash.following:
–   When working with animals you never know what to expect, we spend time with the animals every day, and they are generally very friendly and loved been fussed over, cuddled and groomed, but like people, animals can have off days, can be unpredictable and act ‘out of character’, guests participate with this understanding and at their own risk, because of this we have to point out that guest experiences may vary, and Dumble Farm is not liable for any accidents due to unpredictable animal behaviour.
–   Under 18’s must be accompanied by a paying adult, all our hands on experiences are for over 16’s only.
–   Once a booking is made it is non refundable after 24 hours, after this refunds can only be offered if we can re-sell the tickets, then customers will be offers a voucher code to re-book or a refund, but refunds will be minus transaction and admin fees.
–  We groom the cows in a covered area, plus the safari trailer has a roof, so the experiences are not affected by bad weather, we won’t cancel unless the conditions are extreme.
–  All activities are supervised by experienced farmers, customers are not permitted to approach the animals unaccompanied.
–   Experiences include a safety briefing at the start, anyone not adhering to the information provided in this briefing will be asked to leave without compensation.
–   We groom the Highlands in pairs (two people to one animal). Please remember if you are a single person you will be sharing a cow with another person.
–  Customers must dress appropriately. Please bring a change of sturdy shoes or ideally wellingtons. Sandals are not suitable and we will not allow people wearing inappropriate footwear to be close to the cows. Loose fitting clothing and bags that may catch on a cows horn are not appropriate.. We still run activities in rain so please bring waterproofs if necessary.
–  The experiences take place on a farm and there will be mud. Please bear this in mind as shoes can get dirty and we will not be held responsible for this or compensating for damages to clothing. When cuddling or grooming there may be cow pats, although we make every effort to clean this up, please wear over trousers or clothing you don’t mind getting dirty, just in case!
–   Dumble Farm is open all year round, but the experiences on offer may vary depending on the time of year.
–  We will request an email address mobile phone number from you on booking and will leave messages on both of these if there is a cancellation due to weather or other circumstances, please check as we will not be held responsible for missed messages on your part.
–  A risk assessment has been undertaken for each activity and is available upon request.
–  During the experiences we sometimes take photos and videos that will be published to our social media profiles and website, please let us know if you do not want your photo/video taken.
–  The cow cuddling experience option requires a moderate level of physical capability for you to be able to participate fully. We must be made aware of any medical condition or physical impairment which may affect your ability to participate. This includes visual or hearing impairments and pregnancy. If you are unsure of your ability to participate fully, please discuss this with us, at the time of booking.
–  Parking – management accepts no responsibility for vehicles or their contents, which are left in our car park entirely at the owner’s risk.
–  No dogs are allowed anywhere on the premises, and dogs should not be left in vehicles in the parking area unattended.
–  Any behaviour such as drunkenness, violent or abusive conduct, which may constitute an annoyance to other guests or staff is prohibited.
–  Anyone displaying lewd, offensive or threatening behaviour (either to guests or staff) will be removed from site without a refund.
–  Please be mindful that you will be working with animals. They do not tolerate loud
 behaviour. If customers are behaving in an overly boisterous manner, we will have to bring the experience to an early end for the safety of the visitors and animals.
–  The animals can sometimes react to strong scents, it is recommended to not wear perfumes.
–  Data protection: at Dumble Farm we take your privacy seriously. We will only use your personal information and contact details in order to complete the booking process and to keep you informed of any updates and offers relating to the farm. Your personal details will not be used for any other purpose or passed on to a third party. Payments can be made via our secure online payment processor Paypal. On site payments can be made by card or cash.