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Dumble Farm is licensed under the Animal welfare (licensing of activities involving animals) regulations 2018, licence number – AA8258672

Cancellation policy

– Once a booking is made it is non refundable after 48 hours, after this refunds can only be offered if we can re-sell the tickets, refunds will be minus transaction and £5 admin fees. We do not reschedule events.

–   When working with animals you never know what to expect, we spend time with the animals every day, and they are generally very friendly and loved been fussed over, cuddled and groomed, but like people, animals can have off days, can be unpredictable and act ‘out of character’, because of this we have to point out that guest experiences may vary.

– Dumble Farm and it’s employees are not liable for any injury or accidents due to unpredictable animal behaviour or movement. Interacting with the cows involves inherent risks, including but not limited to the risk of injury from the cows movements, behaviour, and natural environment. By engaging in this activity, you assume all risks associated with interacting with the cows.

– Hand washing – It is VERY important. When visiting farms there is a small risk of catching infection from animal contact or the environment. This can be more serious in elderly or pregnant people. Washing hands thoroughly with soap and warm water for at least 20 seconds, will reduce the risk of infection. Do not touch your face, or eat, drink or smoke after being in an animal contact area unless you have washed hands. The farmers will tell you where the hand washing stations are and there are also signs.

–  Customers must dress appropriately. Gloves are advised in winter months. Make sure you wear appropriate clothing for the weather, we recommend boots or wellies all year round (though these aren’t necessary on the Dumble bus tours) and plenty of warm layers in the winter, also waterproof coats on rainy days.

– For cow cuddling please bring a change of sturdy shoes or ideally wellingtons. It is possible that cow faeces may come into contact with and be absorbed into clothing. Therefore we also strongly recommend bringing a change of clothes or ideally plastic over trousers. Clothing worn on the farm should be washed when you go home. Sandals are not suitable and we will not allow people wearing inappropriate footwear to be close to the cows. Loose fitting clothing and bags that may catch on a cows horn are not appropriate. We still run activities in the rain, so please bring waterproofs if necessary.

– Doing experiences while pregnant. Public health England state that pregnant women need to take particular care as infections acquired from animals can be harmful to them and their unborn baby. Always wash hands thoroughly after interacting with the cows (we have plenty of hand-washing facilities). There is also a risk of getting knocked etc by the cows.

– Do not kiss the animals.
– All our experiences are for adults only.
–  We groom the cows in a covered area, plus the safari trailer has a roof, so the experiences are not affected by bad weather, we won’t cancel unless the conditions are extreme.
–  All activities are supervised by experienced farmers, customers are not permitted to approach the animals unaccompanied.
–   Experiences include a safety briefing at the start, anyone not adhering to the information provided in this briefing will be asked to leave without compensation.
–   We groom the Highlands in pairs (two people to one animal). Please remember if you are a single person you may be sharing a cow with another person.
–  The experiences take place on a farm and there will be mud. Please bear this in mind as shoes can get dirty and we will not be held responsible for this or compensating for damages to clothing. When cuddling or grooming there may be cow pats, although we make every effort to clean this up, please wear over trousers or clothing you don’t mind getting dirty, just in case!
–   Dumble Farm is open all year round, but the experiences on offer may vary depending on the time of year.
–  We will request an email address mobile phone number from you on booking and will leave messages on both of these if there is a cancellation due to weather or other circumstances, please check as we will not be held responsible for missed messages on your part.
–  A risk assessment has been undertaken for each activity and is available upon request.
–  During the experiences we sometimes take photos and videos that will be published to our social media profiles and website, please let us know if you do not want your photo/video taken.
–  The cow cuddling experience option requires a moderate level of physical capability for you to be able to participate fully. We must be made aware of any medical condition or physical impairment which may affect your ability to participate. This includes visual or hearing impairments and pregnancy. If you are unsure of your ability to participate fully, please discuss this with us, at the time of booking.
–  Parking – management accepts no responsibility for vehicles or their contents, which are left in our car park entirely at the owner’s risk.
–  No dogs are allowed anywhere on the premises, and dogs should not be left in vehicles in the parking area unattended.
–  Any behaviour such as drunkenness, violent or abusive conduct, which may constitute an annoyance to other guests or staff is prohibited.
–  Anyone displaying lewd, offensive or threatening behaviour (either to guests or staff) will be removed from site without a refund.
–  Please be mindful that you will be working with animals. They do not tolerate loud
 behaviour. If customers are behaving in an overly boisterous manner, we will have to bring the experience to an early end for the safety of the visitors and animals.
–  The animals can sometimes react to strong scents, it is recommended to not wear perfumes.
–  Data protection: at Dumble Farm we take your privacy seriously. We will only use your personal information and contact details in order to complete the booking process and to keep you informed of any updates and offers relating to the farm. Your personal details will not be used for any other purpose or passed on to a third party. Payments can be made via our secure online payment processor Paypal. On site payments can be made by card or cash.